Document Concessionary Fares Review

The Appreciative Inquiry into the Concessionary Bus Fares Scheme was established in 2008. The setting up of the inquiry followed representations on variations being made at Council in May 2008. Subsequently, the matter was referred to Cabinet by Council (2nd June 2008) and on to Overview and Scrutiny Committee 1 (25th June 2008). In order to achieve a cost-effective exercise, the main evidence for the report – the bus pass user survey – was coordinated with mailing out to bus pass-holders for the National Fraud Initiative, requested by the Audit Commission. This necessarily lengthened the consultation process, together with the considerable data collation following a good response (20% of surveys sent out) and considerable interest from the participants in the consultation.